Cloud Support Engineer (Analytics), Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their dynamic team. As a market leader in cloud computing, AWS offers an exciting opportunity to work at the forefront of transformational technology. In this role, you'll serve as a 'Cloud Ambassador,' supporting a global customer base utilizing AWS's extensive service portfolio.

The position combines technical expertise with customer service excellence, requiring proficiency in business analytics, system administration, database management, and networking. You'll troubleshoot complex issues, develop solutions, and contribute to the AWS community through technical content creation.

Working in a follow-the-sun model, you'll collaborate with international teams, handle customer interactions through multiple channels, and have opportunities for professional growth. AWS offers a hybrid work model, balancing remote flexibility with in-person collaboration at their Auckland or Wellington offices.

The ideal candidate brings experience in business analytics, system administration (Linux/Windows), database fundamentals, and networking protocols. You'll join a diverse, inclusive team culture that values continuous learning and innovation. AWS provides comprehensive benefits, career development opportunities, and a supportive work environment focused on work-life harmony.

This role offers unique opportunities to work with cutting-edge cloud technologies while making a significant impact on customer success. You'll be part of a team that shapes the future of cloud computing while developing your expertise in a rapidly evolving technical landscape.