Cloud Support Engineer

Amazon Web Services (AWS) is seeking Cloud Support Engineers to join their Support Engineering team (formerly Premium Support) to provide technical assistance to customers utilizing AWS cloud services. This role is specifically open for individuals with disabilities, where Amazon ensures appropriate workplace accommodations and support. The position involves working with AWS's comprehensive cloud services, providing 24/7 technical support in Japanese through various channels including web forms, phone, and chat. Engineers work in different time zones, eliminating the need for night shifts. The role is divided into 10 technical profiles including Analytics, BigData, Database, Deployment, and more. New hires receive a month of training and ongoing mentorship. The ideal candidate should have basic IT knowledge, operating system expertise, and networking fundamentals. The role offers opportunities for continuous learning, collaboration with global teams, and direct impact on AWS service improvements. The position is based in Tokyo or Osaka, with a structured interview process including technical assessments and multiple one-on-one interviews.