Cloud Support Engineer (Big Data / AI ML), Support Engineering

AWS Support is seeking a Cloud Support Engineer specializing in Big Data and AI/ML technologies. This role offers daily opportunities to tackle exciting challenges while interacting with leading engineers and customers worldwide. You'll be responsible for building, troubleshooting, securing, and optimizing customer workloads across AWS's comprehensive cloud platform. The position combines technical problem-solving with customer service, requiring expertise in cloud technologies and advanced troubleshooting techniques. You'll work with cutting-edge technologies, particularly in Machine Learning, while providing technical support through various channels. The role involves not only solving complex technical issues but also contributing to the broader AWS community through creating tutorials, documentation, and training materials. AWS values diverse experiences and provides an inclusive environment with opportunities for mentorship, career growth, and work-life harmony. The position offers flexibility with a hybrid work model near AWS offices in New Zealand. This is an excellent opportunity for someone passionate about cloud technology and customer service to develop into a cloud expert while working with one of the world's leading cloud providers.