Cloud Support Engineer (Big Data / AIML)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer on the AWS Support team, you will be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.

Key responsibilities include:

• Learning and using groundbreaking technologies, specifically within Machine Learning
• Applying advanced troubleshooting techniques to provide unique solutions to customer needs
• Interacting with leading engineers worldwide
• Partnering with AWS teams to reproduce and resolve customer issues
• Providing feedback to internal AWS teams on service improvements
• Driving customer communication during critical events
• Leading projects to enhance support-related processes and customer technical support experience
• Creating tutorials, how-to videos, and technical articles for the developer community
• Addressing complex customer problems spanning multiple AWS services

The role offers opportunities for diverse experiences, ongoing learning, and career growth. AWS values work-life harmony and offers flexible work arrangements, including hybrid options near Sydney or Melbourne offices.

Why join AWS?

• Industry leadership in cloud computing
• Inclusive team culture with employee-led affinity groups
• Mentorship and career growth opportunities
• Work-life balance
• Hybrid work options

If you're passionate about cloud computing, have strong troubleshooting skills, and want to be part of a customer-facing technology team ensuring AWS's success, this role could be an excellent fit for you.