Cloud Support Engineer (Big Data / AIML)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer specializing in Big Data and AI/ML technologies. As part of the AWS Support team, you'll be at the forefront of transformational technology, working with a global customer base to troubleshoot, build, secure, and optimize their workloads. The role focuses on Machine Learning technologies, including Amazon SageMaker and Bedrock, as well as dealing with open source models.

You'll join a team of passionate cloud computing experts who believe world-class support is critical to customer success. Daily responsibilities include working with cutting-edge ML technologies, providing advanced troubleshooting, and collaborating with leading engineers worldwide. You'll also contribute to improving AWS services through customer feedback and create technical content for the developer community.

AWS offers a flexible, hybrid work environment with options to work from offices in Sydney or Melbourne. The company culture emphasizes diversity, continuous learning, and work-life harmony. You'll benefit from extensive career development resources, including mentorship programs and employee-led affinity groups that foster inclusion.

The ideal candidate combines technical expertise in ML/AI with strong problem-solving abilities and customer service skills. This role offers an opportunity to work with AWS's comprehensive cloud platform while helping shape the future of cloud computing and machine learning technologies.