Cloud Support Engineer - Big Data

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Data
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS · Cloud

Description For Cloud Support Engineer - Big Data

AWS is seeking a Cloud Support Engineer specializing in Big Data to join their dynamic team. This role combines technical expertise with customer service excellence, offering a unique opportunity to work with cutting-edge cloud technologies while helping customers achieve their business goals.

As a Cloud Support Engineer, you'll be part of AWS's global support organization, working in a follow-the-sun model during regular daytime hours. You'll tackle complex technical challenges, particularly in data warehousing, search services, and streaming technologies, while collaborating with a diverse range of customers from startups to enterprise-level organizations.

The role involves direct customer interaction through various channels, including phone, email, and live chat, where you'll need to effectively communicate technical solutions and troubleshoot complex problems. You'll also have the opportunity to contribute to team growth through training sessions and mentoring new team members.

AWS provides comprehensive training and development programs, including new hire training, on-the-job training, and mentoring from technical experts. The company strongly emphasizes work-life harmony and maintains a flexible, inclusive work environment that celebrates diversity and innovative thinking.

This position is ideal for someone with a strong technical background in data technologies, basic system administration skills, and a passion for customer service. You'll be working with cutting-edge AI technologies and cloud computing solutions while having the opportunity to expand your technical expertise across various domains.

The role offers significant growth potential within AWS, with clear paths for career development and opportunities to work with the latest technologies in cloud computing. You'll be part of a team that values continuous learning and professional development, with access to resources that help you build technical, leadership, and business skills.

Working at AWS means joining a pioneer in cloud computing that continues to innovate and lead the industry. The company's commitment to being Earth's Best Employer ensures a supportive work environment where you can thrive professionally while maintaining a healthy work-life balance.

Last updated 5 days ago

Responsibilities For Cloud Support Engineer - Big Data

  • Solve complex technical problems and identify root causes
  • Provide technical solutions to customers through multiple communication channels
  • Host technical training sessions and mentor new hires
  • Contribute to process improvement initiatives
  • Perform troubleshooting using internal tools
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Continuously learn and expand technical knowledge

Requirements For Cloud Support Engineer - Big Data

Linux
Kafka
  • Data warehouse fundamentals and troubleshooting experience with Redshift, BigQuery, Snowflake
  • Search service fundamentals and troubleshooting experience with OpenSearch, Elasticsearch, and Solr
  • Basic System Administration and Linux troubleshooting skills
  • Fundamental networking skills
  • Good communication skills in Mandarin and intermediate English proficiency
  • Knowledge of databases and SQL
  • Knowledge of AWS and Cloud Computing concepts

Benefits For Cloud Support Engineer - Big Data

Medical Insurance
Mental Health Assistance
  • Comprehensive training and mentorship programs
  • Career development opportunities
  • Work-life harmony
  • Flexible work schedules
  • Inclusive and diverse work environment
  • Regular daytime work hours (no on-call duties)
  • Continuous learning opportunities

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