Cloud Support Engineer - Big Data

AWS Cloud Support Engineer role focuses on providing expert technical guidance to a diverse customer base, from startups to enterprise clients. As a Big Data Cloud Engineer, you'll work with AWS services including EMR, Athena, Glue, Kinesis, OpenSearch, MSK, QuickSight, and Redshift. The role involves deep technical problem-solving, customer interaction, and collaboration with various AWS teams.

You'll be part of a global follow-the-sun support model, working during daytime or early evening hours with flexible scheduling options (Mon-Fri, Tue-Sat, or Sun-Thu). The position requires excellent Mandarin communication skills and intermediate English proficiency, as you'll support both local and international customers.

AWS provides comprehensive training and development opportunities, including formal courses and on-the-job learning with some of the industry's brightest minds. You'll have the chance to expand your technical expertise across AWS's vast service portfolio while contributing to customer success.

The role combines technical depth with customer interaction, requiring both strong analytical skills and communication abilities. You'll troubleshoot complex issues, provide technical guidance, and help customers optimize their AWS implementations. Beyond direct support, you'll have opportunities to create technical content, lead training sessions, and participate in AWS events.

AWS values diversity and creates an inclusive environment where different perspectives are welcomed. The company offers extensive career growth opportunities, including potential international roles, and maintains a strong focus on work-life harmony. You'll be part of AWS's mission to be Earth's most customer-centric company, working with cutting-edge cloud technologies that power businesses worldwide.