Cloud Support Engineer (Containers)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their global support team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with a diverse range of customers to solve complex technical challenges. The role combines customer support with deep technical expertise in cloud computing, particularly focusing on containerization and DevOps practices.

You'll be part of AWS Global Services, working alongside experts who help customers design, build, operate, and secure their cloud environments. The position offers a unique opportunity to work with cutting-edge technologies while developing your skills through comprehensive training programs and mentorship opportunities.

The role operates on a follow-the-sun model, ensuring a healthy work-life balance with no after-hours on-call or mandated overtime. You'll be responsible for solving customer cases through various channels, applying advanced troubleshooting techniques, and working on critical, highly complex problems that may span multiple AWS services.

AWS values diverse experiences and promotes an inclusive team culture through employee-led affinity groups and inclusion events. The company offers significant career development opportunities, with the ability to grow within the organization and contribute to the success of the world's leading cloud platform.

Key technical areas include DevOps, containerization, orchestration management, and configuration management, with opportunities to work with technologies like Kubernetes, Docker, and various programming languages. The role combines customer support excellence with technical depth, making it ideal for those passionate about cloud computing and customer success.