Cloud Support Engineer - Containers, AWS Support Engineering

AWS is seeking a Cloud Support Engineer specializing in Containers to join their global support team. This role focuses on supporting containerization services including EKS, ECS, ECR, Fargate, App Mesh, and Batch. You'll be part of AWS Support Engineering, a customer-facing global organization operating on a follow-the-sun model.

As a Cloud Support Engineer, you'll work with cutting-edge cloud technologies, helping customers succeed by providing technical support through various channels. You'll troubleshoot complex issues, develop solutions, and work closely with customers to optimize their containerized applications. The role involves continuous learning and development of technical skills while working with a diverse global team.

Key responsibilities include solving customer cases, driving process improvements, creating technical content, and mentoring team members. You'll also have the opportunity to provide valuable feedback to internal AWS teams and work on critical, complex problems spanning multiple AWS services.

AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company offers excellent career growth opportunities, mentorship programs, and emphasizes work-life harmony. You'll be part of a team that's continuously innovating and helping customers transform their businesses through cloud technology.

The ideal candidate should have experience with container orchestration tools, Linux systems, and networking concepts. This role requires flexibility to work on a rotational schedule, including weekends, as part of a global support system serving customers worldwide.