Cloud Support Engineer (Content Delivery)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Content Delivery to join their world-class support team. As a market leader in cloud computing, AWS offers an exciting opportunity to work at the forefront of transformational technology. In this role, you'll serve as a 'Cloud Ambassador,' supporting a global customer base utilizing AWS's comprehensive suite of services, particularly focusing on media and content delivery services such as Cloudfront, Simple Email Service, Lambda@Edge, and AWS Elemental services.

The position combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. You'll work with cutting-edge cloud technologies, collaborate with leading engineers worldwide, and have the opportunity to directly impact AWS's service improvement through customer feedback. The role offers significant growth potential through mentorship, training programs, and career development opportunities.

AWS values diversity and maintains an inclusive culture where employees can thrive. The company offers flexible working arrangements with a hybrid model, allowing you to balance office collaboration with remote work. You'll be part of a team that emphasizes continuous learning, knowledge-sharing, and professional development.

Key responsibilities include troubleshooting complex technical issues, creating technical documentation, mentoring team members, and serving as the voice of the customer to development teams. The ideal candidate will bring strong networking knowledge, system administration skills, and a passion for cloud computing, though AWS emphasizes their interest in candidates' strengths rather than complete mastery of all preferred qualifications.

This role represents an excellent opportunity to join a leading technology organization that prioritizes both customer success and employee growth, offering a supportive environment where you can build a rewarding career in cloud computing while maintaining work-life harmony.