Cloud Support Engineer - Data Insight Analytics

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.

Seattle, WA, USA • Washington, DC, USA • Austin, TX, USA

$71,100 - $158,900

Cloud

Entry-Level Software Engineer

Hybrid

1+ year of experience

Enterprise SaaS · Cloud

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Description For Cloud Support Engineer - Data Insight Analytics

AWS is seeking a Cloud Support Engineer to join their Data Insight Analytics team, focusing on technologies like Redshift, Neptune, QuickSight, DataZone, and Managed Service for Grafana. This role represents an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing, working with a global customer base and handling complex technical challenges. The role combines technical problem-solving with customer service, requiring both deep technical knowledge and excellent communication skills. You'll work with various AWS services, particularly focusing on analytical technologies that help customers analyze structural, semi-structural, and operational data.

The position offers significant growth opportunities, including mentoring new hires, developing training materials, and collaborating with development teams on complex issues. You'll be part of AWS Support Engineering, a customer-facing global organization operating on a follow-the-sun model. The team culture emphasizes continuous learning, diversity, and inclusion, with various employee-led affinity groups and ongoing learning experiences.

Key responsibilities include troubleshooting customer cases through multiple channels, driving process improvements, providing service feedback, and maintaining technical expertise. The role requires flexibility with scheduling, working 5 days per week on a rotational basis.

AWS offers competitive compensation, comprehensive benefits, and a strong focus on career development. You'll be joining a company that values diverse experiences and perspectives, with ongoing initiatives to foster inclusion and professional growth. The position provides an excellent opportunity to work with leading companies while building expertise in cloud technologies and data analytics.

This role is ideal for someone with a technical background who enjoys problem-solving, has strong customer service orientation, and is passionate about cloud technologies and data analytics. You'll be part of a team that's essential to AWS's mission of being Earth's most customer-centric company.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer - Data Insight Analytics

Solve customer cases through various contact channels
Drive initiatives to improve support-related processes
Provide feedback to internal AWS teams on service improvements
Continuously learn innovative technologies
Coach/mentor new team members
Work 5 days a week on a rotational basis

Requirements For Cloud Support Engineer - Data Insight Analytics

Python

Java

Ruby

1+ years of software development or technical support experience
Experience troubleshooting and debugging technical systems
Bachelor's degree in Engineering/Computer Science/Mathematics or related field
Experience with Relational databases, SQL and reporting tools
Knowledge of Networking and troubleshooting
Understanding of OS concepts

Benefits For Cloud Support Engineer - Data Insight Analytics

Medical Insurance

401k

Mental Health Assistance

Medical, financial, and other benefits
Career advancement resources
Mentorship opportunities
Employee-led affinity groups
Inclusive team culture

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.

Seattle, WA, USA • Washington, DC, USA • Austin, TX, USA

$71,100 - $158,900

Cloud

Entry-Level Software Engineer

Hybrid

1+ year of experience

Enterprise SaaS · Cloud

Amazon

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