Cloud Support Engineer - Data Insight Analytics

AWS is seeking a Cloud Support Engineer to join their Data Insight Analytics team, focusing on technologies like Redshift, Neptune, QuickSight, DataZone, and Managed Service for Grafana. This role represents an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing, working with a global customer base and handling complex technical challenges. The role combines technical problem-solving with customer service, requiring both deep technical knowledge and excellent communication skills. You'll work with various AWS services, particularly focusing on analytical technologies that help customers analyze structural, semi-structural, and operational data.

The position offers significant growth opportunities, including mentoring new hires, developing training materials, and collaborating with development teams on complex issues. You'll be part of AWS Support Engineering, a customer-facing global organization operating on a follow-the-sun model. The team culture emphasizes continuous learning, diversity, and inclusion, with various employee-led affinity groups and ongoing learning experiences.

Key responsibilities include troubleshooting customer cases through multiple channels, driving process improvements, providing service feedback, and maintaining technical expertise. The role requires flexibility with scheduling, working 5 days per week on a rotational basis.

AWS offers competitive compensation, comprehensive benefits, and a strong focus on career development. You'll be joining a company that values diverse experiences and perspectives, with ongoing initiatives to foster inclusion and professional growth. The position provides an excellent opportunity to work with leading companies while building expertise in cloud technologies and data analytics.

This role is ideal for someone with a technical background who enjoys problem-solving, has strong customer service orientation, and is passionate about cloud technologies and data analytics. You'll be part of a team that's essential to AWS's mission of being Earth's most customer-centric company.