Cloud Support Engineer - Data Insights Analytics

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer on the AWS Support team, you will be at the forefront of transformational technology, assisting a global list of companies and developers taking advantage of AWS services. You will act as a 'Cloud Ambassador' across all cloud products, helping customers get the most out of their Product and Support investment.

This Analytics role supports services focusing on Analytic technologies, including Kinesis, QuickSight, OpenSearch, and Redshift. You'll be part of a customer-facing technology team ensuring the success of AWS as a leading technology organization.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. The company offers work-life harmony, fostering a culture of inclusion through employee-led affinity groups and ongoing events. AWS is committed to mentorship and career growth, providing resources to help you develop into a well-rounded professional.

Key Responsibilities:

• Assist customers in understanding application architectures and integration approaches
• Troubleshoot and provide solutions to technical issues
• Use the latest cloud computing technologies
• Ensure customer success through world-class support

Required Qualifications:

• Experience with Database Fundamentals and General Troubleshooting
• System Administration and troubleshooting skills with Linux and/or Microsoft Windows Server
• Networking and troubleshooting experience

Preferred Qualifications:

• Experience analyzing and providing solutions to technical issues
• Familiarity with data warehousing and ETL processes
• Scripting or development experience in languages like Python, R, Ruby, GO, Java, .NET, or JavaScript
• Bachelor's degree in a relevant field or equivalent experience in a technical position

Join AWS to be part of a team that's shaping the future of cloud computing and helping customers achieve success in the digital age.