Cloud Support Engineer - Data Insights Analytics

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Data Insights Analytics to join their world-class support team. As a market leader in cloud computing, AWS offers an exciting opportunity to work at the forefront of transformational technology.

In this role, you'll serve as a 'Cloud Ambassador' across AWS products, focusing on Analytics services including Kinesis, Elasticsearch, Cloudsearch, and Redshift. You'll work with a global customer base, helping them maximize their AWS investment through expert technical support and guidance.

Your day-to-day responsibilities will involve solving complex technical issues through various channels including email, phone, and web chat. You'll apply advanced troubleshooting techniques, dive deep into root cause analysis, and work closely with AWS development teams to resolve customer challenges. The role extends beyond technical support to include mentoring new hires, developing training materials, and contributing to process improvements.

AWS values diversity and work-life harmony, offering a flexible working environment and comprehensive benefits. You'll have access to extensive training programs, career development opportunities, and the chance to participate in global AWS events and summits.

The ideal candidate brings experience in database fundamentals, business analytics, system administration, and networking. You should be comfortable with various programming languages and have a strong foundation in data warehousing and ETL processes. A bachelor's degree in a technical field or equivalent experience is required.

Join AWS to be part of a team that's passionate about cloud computing and committed to customer success. You'll work with cutting-edge technologies, collaborate with leading engineers worldwide, and help shape the future of cloud computing while building a rewarding career in a supportive, inclusive environment.