Cloud Support Engineer (Database)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer (Database) to join their team. As a member of the AWS Support team, you'll be at the forefront of transformational cloud technology, assisting a global list of companies and developers using AWS services. You'll act as a 'Cloud Ambassador' across all cloud products, helping customers get the most out of their Product and Support investment.

Key responsibilities include:

• Solving customer cases through various contact channels (telephone, email, web/live chat)
• Applying advanced troubleshooting techniques to provide tailored solutions
• Diving deep into the root cause of issues
• Coaching/mentoring new hires
• Developing & presenting training
• Partnering with development teams on complex issues
• Writing tools/scripts to help the team
• Working on process improvement and strategic initiatives

The role requires:

• Bachelor's degree OR equivalent experience in a technical position (minimum 2+ years)
• Experience with database performance tuning and troubleshooting (Oracle, MySQL, PostgreSQL, SQL Server)
• Knowledge of NoSQL technologies (DynamoDB, Redis, MongoDB, Cassandra, Riak)
• Linux/Windows system administration fundamentals
• Understanding of distributed computing environments
• Excellent communication and troubleshooting skills

AWS offers:

• Career development opportunities
• Training programs
• Diverse and inclusive team culture
• Mentorship and ongoing learning experiences
• Work-life harmony

This is a 24/7/365 operation, and shift work will be required (1 PM to 10 PM IST).