Cloud Support Engineer (Database)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer (Database) to join their team. As a member of the AWS Support team, you'll be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services.

Key responsibilities include:

• Solving customer cases through various contact channels (phone, email, web/live chat)
• Applying advanced troubleshooting techniques to provide tailored solutions
• Diving deep into root causes of issues
• Coaching/mentoring new hires
• Developing and presenting training
• Partnering with development teams on complex issues
• Writing tools/scripts to help the team
• Working on process improvement and strategic initiatives

The role requires:

• Flexibility to work 5 days a week (occasionally on weekends) on a rotational basis
• Night shift work (7 PM to 4 AM IST or 11 PM to 8 AM IST)
• Extensive knowledge of database technologies (Oracle, MySQL, PostgreSQL, SQL Server)
• Experience with database performance tuning and troubleshooting
• Familiarity with NoSQL technologies (DynamoDB, Redis, MongoDB, Cassandra, or Riak)
• Strong Linux/Windows system administration skills
• Excellent troubleshooting and customer service skills

AWS offers a diverse and inclusive work environment, ongoing learning opportunities, mentorship, and a focus on work-life harmony. Join a team passionate about cloud computing and delivering world-class support to ensure customer success with Amazon Web Services.