Cloud Support Engineer (Database)

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud
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Description For Cloud Support Engineer (Database)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer (Database) at Amazon Web Services, you will be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.

Key Responsibilities:

  • Act as a 'Cloud Ambassador' across all cloud products
  • Solve customer cases through various contact channels (telephone, email, web/live chat)
  • Apply advanced troubleshooting techniques to provide tailored solutions
  • Coach/mentor new hires and develop & present training
  • Partner with development teams on complex issues
  • Write tools/scripts to help the team
  • Work on process improvement and strategic initiatives

The role requires:

  • Bachelor's degree OR equivalent experience in a technical position (minimum 2+ years)
  • Expertise in database technologies (Oracle, MySQL, PostgreSQL, SQL Server)
  • Experience with DB performance tuning, troubleshooting, and monitoring
  • Knowledge of NoSQL technologies (DynamoDB, Redis, MongoDB, Cassandra, Riak)
  • Linux/Windows system administration fundamentals
  • Understanding of distributed computing environments
  • Excellent oral and written communication skills
  • Strong troubleshooting skills and customer focus

Preferred Qualifications:

  • Experience with query analyzers and query tuning
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Prior working experience with AWS services (EC2, S3, EBS, ELB, RDS, DynamoDB, EMR)
  • Understanding of security concepts and best practices
  • Experience in managing full application stacks

AWS values diverse experiences and provides ongoing events, learning experiences, and career-advancing resources. The company promotes a culture of inclusion and work-life harmony, offering flexibility as part of the working culture.

Join AWS Support and be part of a team passionate about cloud computing, using ground-breaking technologies to ensure customer success in the rapidly evolving world of cloud services.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Database)

  • Solve customer cases through various contact channels
  • Apply advanced troubleshooting techniques
  • Coach/mentor new hires
  • Develop & present training
  • Partner with development teams on complex issues
  • Write tools/scripts to help the team
  • Work on process improvement and strategic initiatives

Requirements For Cloud Support Engineer (Database)

MySQL
PostgreSQL
Linux
MongoDB
Redis
  • Bachelor's degree OR equivalent experience in a technical position
  • Expertise in database technologies (Oracle, MySQL, PostgreSQL, SQL Server)
  • Experience with DB performance tuning, troubleshooting, and monitoring
  • Knowledge of NoSQL technologies
  • Linux/Windows system administration fundamentals
  • Understanding of distributed computing environments
  • Excellent oral and written communication skills
  • Strong troubleshooting skills and customer focus

Benefits For Cloud Support Engineer (Database)

Education Budget
  • Career development opportunities
  • Training programs
  • Inclusive team culture
  • Work-life harmony

Interested in this job?