AWS Cloud Support Engineer - Database position offers an exciting opportunity to work with a diverse range of clients, from startups to large enterprises, providing expert technical guidance on AWS cloud services. As a Database Cloud Support Engineer, you'll be responsible for supporting AWS RDS services including PostgreSQL, Oracle, SQLServer, MySQL, Aurora, and Amazon DocumentDB.
The role involves deep technical problem-solving, working directly with customers through various communication channels to resolve their database-related challenges. You'll collaborate with elite AWS teams globally, including Technical Account Managers, Solution Architects, and Subject Matter Experts, contributing to customer success in their cloud journey.
AWS provides comprehensive training and development programs to ensure your success, even if you're new to cloud technologies. The position offers a flexible work schedule with no on-call requirements, following a follow-the-sun model. You'll have opportunities to contribute beyond technical support, including creating training materials, writing technical articles, participating in AWS events, and improving processes.
The ideal candidate should have strong database administration experience, understanding of HA & DR topologies, security best practices, and Linux administration skills. Proficiency in Chinese and intermediate English is required, as you'll be supporting primarily Taiwan-based customers while collaborating with global teams.
Join AWS to be part of the world's leading cloud platform, where you'll have endless opportunities for growth, learning, and impact. We foster an inclusive culture that values diverse perspectives and provides multiple paths for career advancement.