Cloud Support Engineer - Database

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with over 200 services across 30+ global regions.
$80,000 - $150,000
Database
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - Database

AWS Cloud Support Engineer - Database position offers an exciting opportunity to work with a diverse range of clients, from startups to large enterprises, providing expert technical guidance on AWS cloud services. As a Database Cloud Support Engineer, you'll be responsible for supporting AWS RDS services including PostgreSQL, Oracle, SQLServer, MySQL, Aurora, and Amazon DocumentDB.

The role involves deep technical problem-solving, working directly with customers through various communication channels to resolve their database-related challenges. You'll collaborate with elite AWS teams globally, including Technical Account Managers, Solution Architects, and Subject Matter Experts, contributing to customer success in their cloud journey.

AWS provides comprehensive training and development programs to ensure your success, even if you're new to cloud technologies. The position offers a flexible work schedule with no on-call requirements, following a follow-the-sun model. You'll have opportunities to contribute beyond technical support, including creating training materials, writing technical articles, participating in AWS events, and improving processes.

The ideal candidate should have strong database administration experience, understanding of HA & DR topologies, security best practices, and Linux administration skills. Proficiency in Chinese and intermediate English is required, as you'll be supporting primarily Taiwan-based customers while collaborating with global teams.

Join AWS to be part of the world's leading cloud platform, where you'll have endless opportunities for growth, learning, and impact. We foster an inclusive culture that values diverse perspectives and provides multiple paths for career advancement.

Last updated 2 months ago

Responsibilities For Cloud Support Engineer - Database

  • Provide technical consultation to clients ranging from startups to large enterprises
  • Handle customer inquiries through phone, email, and instant messaging
  • Work with AWS RDS services including PostgreSQL, Oracle, SQLServer, MySQL, Aurora, and Amazon DocumentDB
  • Assist customers with database migration to AWS services
  • Collaborate with internal AWS teams including Technical Account Managers and Solution Architects
  • Create training materials and technical documentation
  • Participate in AWS events and recruitment processes

Requirements For Cloud Support Engineer - Database

MySQL
PostgreSQL
MongoDB
Redis
Python
Java
Go
Ruby
Rust
PHP
  • Experience in database administration and SQL
  • Knowledge of HA & DR topologies for databases
  • Understanding of security best practices
  • Linux administration and Unix shell script expertise
  • Basic networking concepts (OSI model, IP, TCP, UDP, DNS, HTTP)
  • Proficient in Chinese and intermediate English skills

Benefits For Cloud Support Engineer - Database

Medical Insurance
Dental Insurance
Vision Insurance
  • Flexible work schedule (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday)
  • No on-call requirements
  • Comprehensive training and development programs
  • Career growth opportunities
  • Mentorship from experienced Amazonians
  • Work-life harmony

Interested in this job?

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