Cloud Support Engineer (Database)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer (Database) to join their team. As a member of the AWS Support team, you'll be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.

Key responsibilities include:

• Acting as a 'Cloud Ambassador' across all cloud products
• Providing customer support through various channels (phone, email, web/live chat)
• Applying advanced troubleshooting techniques to solve customer issues
• Coaching/mentoring new hires
• Developing and presenting training
• Partnering with development teams on complex issues
• Writing tools/scripts to help the team
• Working on process improvement and strategic initiatives

The ideal candidate should have:

• Bachelor's degree or equivalent experience in a technical position
• Minimum 2+ years of experience in Database Administration (Oracle/PostgreSQL)
• Knowledge of Linux/Windows fundamentals and networking basics
• Experience with DB Query Analyzers and query tuning
• Familiarity with AWS services (EC2, S3, EBS, RDS, DynamoDB)
• Understanding of security concepts and best practices

This role offers opportunities for career development, training, and the chance to work with cutting-edge cloud technologies. AWS values diverse experiences and promotes an inclusive team culture.

The position involves shift work (1 PM to 10 PM IST) as part of AWS's 24/7/365 operations.