Cloud Support Engineer-Database

As a Cloud Support Engineer at AWS, you'll be at the forefront of cloud technology, supporting a diverse portfolio of database technologies including Amazon Aurora, AWS Database Migration Service, Oracle, PostgreSQL, DocumentDB, SQL Server, MySQL, and MariaDB. You'll work in a dynamic, follow-the-sun model supporting global customers and their mission-critical applications.

The role combines technical expertise with customer service excellence, requiring you to troubleshoot complex issues, provide tailored solutions, and drive improvements in support processes. You'll be part of AWS Support Engineering, a customer-facing global organization that's essential to AWS's success.

Your responsibilities will span from handling customer cases through various channels to driving initiatives that enhance the support experience. You'll have the opportunity to work with groundbreaking technologies, contribute to service improvements, and mentor new team members.

AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and provides numerous opportunities for career growth through knowledge-sharing and mentorship.

The ideal candidate should have strong database knowledge, system administration experience, and networking expertise. You'll need to be comfortable working in a rotational schedule and passionate about solving complex technical challenges while delivering exceptional customer service.

This role offers the unique opportunity to work with cutting-edge cloud technologies while making a significant impact on AWS's global customer base. You'll be part of a team that values innovation, learning, and inclusive growth, making it an excellent opportunity for those looking to advance their career in cloud technology.