Cloud Support Engineer (Database Postgres Oracle)

Amazon

Market leader and technology forerunner in Cloud business, providing cloud computing services globally

Auckland, New Zealand • Wellington, New Zealand

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

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Description For Cloud Support Engineer (Database Postgres Oracle)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in database technologies to join their market-leading cloud computing platform. This role focuses on supporting services including RDS (Aurora, Postgres, Oracle), Database Migration Services, and Lightsail. As a Cloud Support Engineer, you'll be the 'Cloud Ambassador' working with a global customer base, helping them maximize their AWS investment.

The position involves solving complex technical issues across multiple AWS services, providing support through various channels including phone, email, and web chat. You'll apply advanced troubleshooting techniques, particularly in database environments, while working alongside leading engineers worldwide.

Key responsibilities include database administration and troubleshooting, performance tuning, and helping customers understand application architectures. You'll also have opportunities to contribute to the wider AWS community by creating technical content, mentoring new team members, and partnering with development teams on complex issues.

The ideal candidate should have strong experience in database administration (particularly with Postgres, Oracle, or Aurora), Linux system administration, and networking fundamentals. Knowledge of cloud computing concepts and experience with database migration, monitoring, and query optimization are valuable assets.

AWS offers excellent career growth opportunities, comprehensive training programs, and an inclusive culture that values diversity. You'll be part of a team that's passionate about cloud computing and believes world-class support is crucial to customer success. This role provides an excellent opportunity to work with cutting-edge technology while developing your technical and customer service skills in a dynamic, fast-paced environment.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Database Postgres Oracle)

Solve customer cases through various contact channels (telephone, email, web/chat)
Apply advanced troubleshooting techniques for customer solutions
Drive customer communication during critical events
Write tutorials, how-to videos, and technical articles
Work on complex customer problems across multiple AWS services
Coach/mentor new hires
Develop and present training
Partner with development teams on complex issues

Requirements For Cloud Support Engineer (Database Postgres Oracle)

PostgreSQL

Linux

Administration experience with Postgres, Oracle, or Amazon Aurora
Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server
Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls or LAN/WAN)

Benefits For Cloud Support Engineer (Database Postgres Oracle)

Medical Insurance

Vision Insurance

Dental Insurance

Career advancement opportunities
Training programs
Inclusive work culture
Disability accommodation support

Amazon

Market leader and technology forerunner in Cloud business, providing cloud computing services globally

Auckland, New Zealand • Wellington, New Zealand

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

Amazon

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Tell me about yourself

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Tell me about yourself. To give you some guidance, please share information beyond just your resume. For example, what are you passionate about, what motivates you, and what are some of your long-term career goals? Think about some significant accomplishments you are proud of and how those experiences have shaped you. What makes you a unique candidate and a good fit for our company, beyond your technical skills? I'm looking for a comprehensive overview of who you are, both professionally and personally.

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