Cloud Support Engineer (Database Postgres Oracle)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in database technologies to join their market-leading cloud computing platform. This role focuses on supporting services including RDS (Aurora, Postgres, Oracle), Database Migration Services, and Lightsail. As a Cloud Support Engineer, you'll be the 'Cloud Ambassador' working with a global customer base, helping them maximize their AWS investment.

The position involves solving complex technical issues across multiple AWS services, providing support through various channels including phone, email, and web chat. You'll apply advanced troubleshooting techniques, particularly in database environments, while working alongside leading engineers worldwide.

Key responsibilities include database administration and troubleshooting, performance tuning, and helping customers understand application architectures. You'll also have opportunities to contribute to the wider AWS community by creating technical content, mentoring new team members, and partnering with development teams on complex issues.

The ideal candidate should have strong experience in database administration (particularly with Postgres, Oracle, or Aurora), Linux system administration, and networking fundamentals. Knowledge of cloud computing concepts and experience with database migration, monitoring, and query optimization are valuable assets.

AWS offers excellent career growth opportunities, comprehensive training programs, and an inclusive culture that values diversity. You'll be part of a team that's passionate about cloud computing and believes world-class support is crucial to customer success. This role provides an excellent opportunity to work with cutting-edge technology while developing your technical and customer service skills in a dynamic, fast-paced environment.