Cloud Support Engineer (Database), Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Database technologies to join their world-class support team. This role puts you at the forefront of cloud computing, where you'll support critical services including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, and Lightsail.

As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador' across AWS products, working with a global customer base to solve complex technical challenges. You'll apply advanced troubleshooting techniques, develop customer solutions, and ensure optimal database performance. The role combines hands-on technical work with customer interaction, requiring both strong database expertise and excellent communication skills.

Your responsibilities will span from solving intricate customer cases through various channels to mentoring new team members and contributing to process improvements. You'll have the opportunity to work with cutting-edge cloud technologies, collaborate with leading engineers worldwide, and directly impact AWS's service quality.

AWS offers extensive career development opportunities, with clear advancement paths and comprehensive training programs. You'll be part of a team that values diversity, promotes innovation, and is passionate about customer success. The role provides an excellent opportunity to grow your expertise in cloud computing while working with one of the industry's leading companies.

If you're passionate about databases, cloud technology, and helping customers succeed, this role offers an exciting opportunity to work with the latest cloud computing technologies while making a significant impact on AWS's global customer base.