Cloud Support Engineer (Database), Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Database technologies to join their world-class support team. This role focuses on supporting services including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, and Lightsail.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing technology, working with a global customer base to solve complex technical challenges. You'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through expert technical support and guidance.

The role involves handling customer cases through multiple channels, applying advanced troubleshooting techniques, and diving deep into root cause analysis. You'll work with cutting-edge cloud technologies while collaborating with leading engineers worldwide. Beyond technical support, you'll have opportunities to mentor new hires, develop training materials, and contribute to process improvements.

AWS offers a supportive work environment with emphasis on career development and work-life harmony. The team operates on a follow-the-sun model with flexible scheduling options. You'll be part of an inclusive culture that values diverse experiences and perspectives, with access to numerous employee-led affinity groups and ongoing learning opportunities.

The ideal candidate should have strong database administration experience, particularly with SQL Server, MySQL, MariaDB, or Amazon Aurora. Knowledge of Linux/Windows system administration and networking fundamentals is essential. Experience with database troubleshooting, performance tuning, and migration is highly valued.

Join AWS to be part of a team that's shaping the future of cloud computing while building a rewarding career with the world's most comprehensive cloud platform provider.