Cloud Support Engineer - Databases

As a Cloud Support Engineer at AWS, you will use your engineering expertise to provide high-quality technical solutions for customers using AWS database services. You'll work with a wide range of customers, from small startups to large enterprises, helping them with their database needs. Your responsibilities include:

1. Providing technical advice and support for AWS RDS services (PostgreSQL, Oracle, SQLServer, MySQL, Aurora) and Amazon DocumentDB.
2. Assisting customers with database migrations to AWS.
3. Troubleshooting complex issues and finding root causes.
4. Communicating with customers through various channels (phone, email, web/live chat).
5. Collaborating with other AWS teams to ensure excellent customer experience.
6. Continuously learning and expanding your technical expertise.
7. Potential involvement in training development, technical writing, and process improvement.

You'll work in a follow-the-sun model, with flexible schedules (Sunday-Thursday, Monday-Friday, or Tuesday-Saturday). No on-call or on-site customer meetings are required. AWS values work-life balance and provides opportunities for career growth, including mentorship and training in cloud technologies, leadership, and business skills.

Key requirements:

• Excellent Mandarin language skills
• Experience in database administration and SQL
• Knowledge of HA & DR topologies for databases
• Understanding of security best practices
• Linux administration and Unix shell scripting expertise

Preferred qualifications:

• Coding/scripting ability in languages like Python, Java, C/C++, etc.
• Database migration and ETL experience
• Knowledge of NoSQL technologies
• Familiarity with AWS and cloud computing concepts
• Bachelor's degree in a related field or equivalent experience

Join AWS to work with cutting-edge cloud technologies, collaborate with global experts, and make a significant impact on customers worldwide.