Cloud Support Engineer - Databases, AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their Support Engineering team in Seoul. As a market leader in cloud computing, AWS offers an exciting opportunity to work with cutting-edge technologies while supporting global customers. The role combines technical expertise with customer service, requiring 3+ years of experience in network, operating system, and database administration.

The position involves solving complex technical issues across AWS services, mentoring team members, and contributing to process improvements. You'll work in a 24/7/365 operation model, providing support through various channels including phone, email, and chat. The role offers significant growth opportunities, with chances to develop training materials, participate in AWS events, and work directly with development teams.

AWS promotes an inclusive culture with ten employee-led affinity groups and innovative benefits. The team values work-life balance and provides flexibility in working hours. Career growth is supported through mentorship and knowledge sharing among team members with diverse experience levels.

This role is perfect for technically skilled professionals who are passionate about cloud computing and customer success. You'll be at the forefront of cloud technology, helping customers optimize their AWS infrastructure while developing your expertise in cloud services. The position offers a unique blend of technical challenge and customer interaction, with opportunities to impact AWS's global customer base.