Cloud Support Engineer-Deployment/DevOps

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
$71,100 - $158,900
DevOps
Entry-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS · Cloud
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Description For Cloud Support Engineer-Deployment/DevOps

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their dynamic team focused on infrastructure automation, configuration management, and containerization technologies. This role represents an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing, working with AWS's comprehensive suite of services including CloudFormation, Cloud Development Kit (CDK), Docker, and Kubernetes. You'll be responsible for solving complex technical challenges, providing expert guidance to customers, and contributing to the improvement of AWS services.

The role offers significant growth potential within AWS's customer-facing global organization. You'll work in a follow-the-sun model, supporting a diverse portfolio of global companies and developers. The position provides extensive learning opportunities with continuous exposure to groundbreaking technologies and the chance to develop both technical and professional competencies.

AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and provides comprehensive benefits including medical, financial, and career development resources.

The compensation is competitive, ranging from $71,100 to $158,900 based on geographic location, plus additional benefits including equity and sign-on payments. You'll be part of a team that values continuous learning, mentorship, and professional growth, with opportunities to participate in hiring processes and mentor new team members.

Key technical areas include infrastructure automation, configuration management, containerization, and DevOps practices. You'll work with tools like Docker, Kubernetes, Chef, Puppet, and various AWS services. The role requires strong troubleshooting skills and the ability to work across multiple technical domains.

This position is ideal for someone with a passion for technology, strong problem-solving abilities, and excellent communication skills. You'll have the opportunity to make a significant impact while working with some of the most innovative companies and developers globally.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer-Deployment/DevOps

  • Solve customer cases through various contact channels (telephone, email, web/chat)
  • Apply advanced troubleshooting techniques to provide solutions
  • Drive initiatives to improve support processes and customer experience
  • Provide feedback to internal AWS teams on service improvements
  • Work on complex customer problems across multiple AWS services
  • Coach and mentor new team members
  • Work 5 days a week on a rotational basis including weekends

Requirements For Cloud Support Engineer-Deployment/DevOps

Python
Java
JavaScript
Ruby
Go
Kubernetes
Linux
  • 1+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Bachelor's degree in Engineering/Computer Science/Mathematics or equivalent experience
  • Knowledge of system administration and OS troubleshooting (Linux/Windows)
  • Experience with networking protocols and tools
  • Knowledge of DevOps, Container Orchestration, and Configuration Management
  • Experience with application deployment pipelines
  • Knowledge of Docker and Kubernetes

Benefits For Cloud Support Engineer-Deployment/DevOps

Medical Insurance
401k
Mental Health Assistance
  • Medical benefits
  • Financial benefits
  • Career development and mentorship
  • Work-life harmony
  • Employee-led affinity groups
  • Inclusive team culture

Interested in this job?