Cloud Support Engineer - Developer and Mobile Services

AWS is seeking a Cloud Support Engineer to join their Developer and Mobile Services team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey. As a Cloud Support Engineer, you'll be part of AWS Support Engineering, a customer-facing global organization that provides technical support to both external customers and internal teams.

The role specifically focuses on AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). You'll be working in one of the fastest-growing areas of technology, helping developers innovate and deliver amazing experiences. The position offers comprehensive benefits, competitive compensation, and significant growth opportunities.

You'll be responsible for troubleshooting complex technical issues, providing solutions through various channels, and contributing to the improvement of AWS services. The role requires strong technical skills, including experience with system administration, networking, and database management. You'll work in a follow-the-sun model, supporting a global customer base.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony with flexible work arrangements. As part of the AWS team, you'll have access to mentorship opportunities and resources for career advancement.

The ideal candidate should have at least 1 year of software development or technical support experience, along with a strong understanding of cloud computing concepts. Knowledge of serverless technologies, mobile services, and programming languages like Python, Java, or JavaScript is highly valued. This role offers an excellent opportunity to work with leading companies while building expertise in cloud technologies and contributing to AWS's mission of being Earth's Best Employer.