Cloud Support Engineer (Developer & Mobile Services)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their dynamic team. This role sits at the intersection of customer service and technical expertise, supporting AWS's comprehensive cloud platform. As a Cloud Support Engineer, you'll be instrumental in helping customers leverage AWS's suite of services, with a special focus on mobile technologies including Amplify, Device Farm, and Pinpoint.

The position requires strong technical acumen combined with excellent customer service skills. You'll work with a diverse range of customers, from small businesses to enterprise-level organizations, providing technical solutions and ensuring optimal use of AWS products. The role involves troubleshooting complex technical issues, conducting root cause analysis, and communicating solutions effectively through various channels.

AWS offers an inclusive work environment that values diverse experiences and perspectives. The company provides extensive opportunities for professional growth through mentorship, knowledge-sharing, and continuous learning. You'll be part of a team that's passionate about cloud computing and committed to customer success.

The ideal candidate brings 2+ years of technical experience, strong knowledge of various programming languages, and understanding of cloud architectures. You'll work in a collaborative environment where innovation is encouraged and customer success is paramount. This role offers the opportunity to work with cutting-edge cloud technologies while developing your career at a global technology leader.