Cloud Support Engineer (Developer Mobile, Messaging & Serverless)

AWS Cloud Support Engineer (Developer Mobile, Messaging & Serverless) will work with a wide range of customers, from small startups to large enterprises, providing expert technical advice. Customers will consult you about their plans and problems through various channels including phone, email, and instant messaging. You'll need to use your expertise to dive deep into cases, find root causes, and fully understand each customer's needs and considerations to help them achieve their goals and become a reliable and indispensable partner.

At AWS, we face new challenges and learn new technologies every day, understanding how AWS cloud services are applied to customers of different industries and scales, and encountering diverse use cases. You'll collaborate with internal AWS teams to provide the best experience for customers' cloud journey, including Technical Account Managers, Solution Architects, and Business Development Managers. You'll also have the opportunity to work on projects with top Subject Matter Experts (SMEs) and AWS Service Development Teams from around the world.

In addition to handling technical issues of varying depth and breadth, cloud engineers can develop or guide training courses, write technical articles, serve as speakers in operational videos, attend AWS events, participate in recruitment processes, write tools/scripts, or move up to process improvement and strategy development. At AWS, your contributions can have a significant impact on colleagues and customers globally.

We focus on work productivity and flexibility. The cloud engineering team follows a follow-the-sun model, with no on-call or on-site customer requirements. Your working hours will be scheduled during weekdays (Monday to Friday, Tuesday to Saturday, or Sunday to Thursday), working during the day or slightly later shifts, with night shifts handed over to teams in other countries.

This role supports AWS serverless technologies such as Lambda, API Gateway and Step functions; AWS developer mobile and messaging technologies, including Simple Notification Service, Simple Queue Service, MQ, and Pinpoint; and AWS IoT services. The role combines awareness of technical architecture, how AWS services can be used together, and familiarity with common programming languages. However, writing code is not part of daily work.

All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues. AWS new hire training includes these topics, so you will study these more during onboarding.

Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin, and intermediate English proficiency. Cloud Engineers will interact with customers and read training material in both Mandarin and English. Although the majority of Taipei site's customers prefer to communicate in Mandarin, some customers do require support using English.