AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions for customers ranging from startups to large enterprises. You'll work in a follow-the-sun model during daytime hours, engaging directly with customers through multiple communication channels to resolve complex technical issues.
The role involves deep technical problem-solving, continuous learning, and collaboration with cross-functional teams. You'll be part of AWS Support Engineering team, working on various technical challenges while helping customers achieve their cloud computing goals. The position offers significant opportunities for professional growth through comprehensive training programs and mentorship.
Your daily responsibilities will include customer communication, technical troubleshooting, and working with internal tools. You'll need strong Linux and networking knowledge, programming experience, and excellent communication skills. The role offers a balanced work schedule with no on-call requirements.
AWS provides a supportive, inclusive environment where diversity is valued and career growth is prioritized. You'll have access to continuous learning opportunities, leadership development, and the chance to work with cutting-edge technologies, including AI. The company emphasizes work-life harmony and offers flexible scheduling options.
This position is ideal for someone who enjoys technical problem-solving, has a customer-first mindset, and wants to grow their career in cloud computing. You'll be part of a global team that's driving innovation in cloud technology while helping customers achieve their business objectives.