Cloud Support Engineer - Developer Mobile, Messaging & Serverless

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI

Description For Cloud Support Engineer - Developer Mobile, Messaging & Serverless

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions for customers ranging from startups to large enterprises. You'll work in a follow-the-sun model during daytime hours, engaging directly with customers through multiple communication channels to resolve complex technical issues.

The role involves deep technical problem-solving, continuous learning, and collaboration with cross-functional teams. You'll be part of AWS Support Engineering team, working on various technical challenges while helping customers achieve their cloud computing goals. The position offers significant opportunities for professional growth through comprehensive training programs and mentorship.

Your daily responsibilities will include customer communication, technical troubleshooting, and working with internal tools. You'll need strong Linux and networking knowledge, programming experience, and excellent communication skills. The role offers a balanced work schedule with no on-call requirements.

AWS provides a supportive, inclusive environment where diversity is valued and career growth is prioritized. You'll have access to continuous learning opportunities, leadership development, and the chance to work with cutting-edge technologies, including AI. The company emphasizes work-life harmony and offers flexible scheduling options.

This position is ideal for someone who enjoys technical problem-solving, has a customer-first mindset, and wants to grow their career in cloud computing. You'll be part of a global team that's driving innovation in cloud technology while helping customers achieve their business objectives.

Last updated a month ago

Responsibilities For Cloud Support Engineer - Developer Mobile, Messaging & Serverless

  • Take ownership of customers' complex technical questions and identify root causes
  • Provide technical solutions through phone, email, and live chat
  • Host technical training sessions and mentor new hires
  • Contribute to process improvement initiatives
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Continuously learn and expand technical knowledge

Requirements For Cloud Support Engineer - Developer Mobile, Messaging & Serverless

Linux
Python
Ruby
PHP
Java
JavaScript
Go
  • Experience managing and troubleshooting Linux client/server and distributed system architectures
  • Understanding of networking concepts including TCP/IP, DNS, routing and web protocols
  • Experience scripting or developing in Python, Ruby, PHP, Java, .NET, JavaScript, Go, or iOS
  • Experience in technical support, systems/network operations, or software development (preferred)
  • Experience managing full application stacks (preferred)
  • Experience with REST API based services (preferred)
  • Effective communication skills

Benefits For Cloud Support Engineer - Developer Mobile, Messaging & Serverless

Medical Insurance
Mental Health Assistance
  • Flexible work schedule (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday)
  • Comprehensive training program
  • Mentorship opportunities
  • Career development support
  • Inclusive and diverse work environment
  • Work-life harmony

Interested in this job?

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