Cloud Support Engineer (Developer Mobile, Messaging & Serverless)

AWS Cloud Support Engineer role combines technical expertise with customer service excellence. As part of the world's leading cloud platform, you'll work with a diverse range of customers from startups to enterprises, providing technical solutions and support through various channels. The role focuses on serverless technologies, mobile development, and messaging services, requiring both technical depth and strong communication skills.

You'll be part of a global team following a follow-the-sun model, working during daytime or early evening hours with no on-call requirements. The position offers significant opportunities for learning and growth, with comprehensive training programs and collaboration with subject matter experts worldwide.

Key responsibilities include troubleshooting complex technical issues, working with AWS services like Lambda, API Gateway, SNS, and SQS, and contributing to training and documentation. You'll need strong programming knowledge, understanding of networking concepts, and excellent communication skills in both Mandarin and English.

AWS values diversity and provides a supportive environment for career development. You'll receive mentorship from experienced team members and have opportunities to become a certified subject matter expert. The role offers flexibility in work schedules and locations, with shifts typically running Monday-Friday, Tuesday-Saturday, or Sunday-Thursday.

The position is ideal for technically skilled professionals who enjoy problem-solving and customer interaction. While cloud experience is beneficial, AWS provides comprehensive training for those new to cloud technologies. You'll be part of a culture that emphasizes continuous learning, collaboration, and work-life harmony.