Cloud Support Engineer (Developer Mobile, Messaging & Serverless)

AWS Cloud Support Engineer position offers an exciting opportunity to work with the world's leading cloud platform. As a Cloud Support Engineer, you'll collaborate with a diverse range of customers, from startups to large enterprises, providing expert technical guidance and support for AWS services. The role focuses on serverless computing, mobile development, and messaging services, including Lambda, API Gateway, Step Functions, and IoT services.

You'll be part of a global team operating on a follow-the-sun model, ensuring work-life balance with no on-call requirements. The position requires strong technical troubleshooting skills, understanding of distributed systems, and excellent communication abilities in both Mandarin and English. You'll work closely with various AWS teams, including Technical Account Managers, Solution Architects, and Service Development teams.

AWS provides comprehensive training and development opportunities, allowing you to continuously expand your technical expertise while working with cutting-edge cloud technologies. The role combines technical architecture knowledge with practical problem-solving, though coding is not a primary daily responsibility. You'll have opportunities to contribute to training materials, technical documentation, and community engagement.

The position is based in Taipei, offering a structured work schedule (weekdays only) and the chance to work with a diverse, global customer base. AWS values diversity and inclusion, providing a supportive environment for professional growth and development. Benefits include comprehensive healthcare, mentorship programs, and potential for international career advancement within AWS.