Cloud Support Engineer - Development & Mobile Services

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their market-leading cloud computing team. As a vital member of the AWS Support team, you'll be at the forefront of transformational technology, working with a global clientele of companies and developers. The role combines technical expertise with customer service excellence, requiring you to act as a 'Cloud Ambassador' across AWS's product suite.

You'll tackle complex technical challenges, applying advanced troubleshooting techniques to resolve customer issues across multiple AWS services. The position offers extensive opportunities to work with cutting-edge technologies while collaborating with leading technologists and AWS architects worldwide. Your responsibilities will include driving customer communications during critical events, creating technical content, and contributing to process improvements.

The role is based in Seoul and offers a supportive, inclusive work environment with strong emphasis on work-life balance and professional growth. AWS values diversity and maintains a culture of continuous learning, offering various employee-led affinity groups and ongoing development opportunities. The ideal candidate will bring 3+ years of network, operating system, and software development experience, combining technical expertise with strong problem-solving abilities.

This position offers an exciting opportunity to shape the future of cloud computing while working for a global technology leader. You'll be part of a team that prioritizes knowledge sharing, mentorship, and career development, making it an ideal role for someone looking to grow their technical expertise while making a significant impact in the cloud computing industry.