Cloud Support Engineer - DevOps, Docker

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with over 200 services in 30+ global regions.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - DevOps, Docker

AWS is seeking a Cloud Support Engineer specializing in DevOps and Docker to join our growing team in Taipei. As a Cloud Support Engineer, you'll work with a diverse range of customers, from startups to large enterprises, helping them leverage AWS's container and cloud services effectively. You'll be part of a global team that operates on a follow-the-sun model, ensuring work-life balance while delivering exceptional customer support.

The role involves deep technical problem-solving, particularly in containerization technologies like Kubernetes, Docker, and AWS services such as ECS, EKS, and Fargate. You'll collaborate with various AWS teams, including Technical Account Managers, Solution Architects, and global subject matter experts, to provide comprehensive solutions to customer challenges.

We offer extensive training and development opportunities, including formal AWS certification paths and hands-on experience with cutting-edge cloud technologies. The position requires excellent communication skills in both Mandarin and English, as you'll be supporting local and international customers while collaborating with global teams.

This is an excellent opportunity for someone passionate about cloud technologies and container orchestration to join AWS, the world's leading cloud platform. You'll benefit from our inclusive culture, mentorship programs, and clear career progression paths, including potential international opportunities. The role offers flexibility in work arrangements and doesn't require on-call rotations, making it ideal for those seeking a balanced tech career.

Join us to help shape the future of cloud computing while working with some of the most innovative companies and technologies in the industry. At AWS, we're committed to your growth and success, providing the resources and support needed to excel in your career while maintaining a healthy work-life harmony.

Last updated a month ago

Responsibilities For Cloud Support Engineer - DevOps, Docker

  • Provide technical solutions to help customers achieve business goals
  • Dive deep into complex questions to find root causes
  • Support customers using AWS services for containerized workloads
  • Work with AWS Services including ECS, EKS, Elastic Beanstalk, Fargate, OpsWorks
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Develop and host training, create technical articles, and present at AWS events

Requirements For Cloud Support Engineer - DevOps, Docker

Kubernetes
Python
Ruby
Node.js
Linux
  • Kubernetes management and troubleshooting knowledge and experience
  • Experience with container orchestration tools (Docker, OpenShift, Kubernetes)
  • Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server expertise
  • Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS)
  • Troubleshooting skills at multiple levels of complexity
  • Excellent communication skills in Mandarin and English

Benefits For Cloud Support Engineer - DevOps, Docker

Medical Insurance
Dental Insurance
Vision Insurance
Education Budget
  • Work-life balance with flexible schedules
  • Comprehensive training and career development
  • Mentorship from experienced Amazonians
  • Global career opportunities
  • No on-call rotations required
  • Follow-the-sun work model

Interested in this job?

Jobs Related To Amazon Cloud Support Engineer - DevOps, Docker

Support Engineer III, REALM

Support Engineer III position at Amazon's REALM team, focusing on DevOps and production support for transportation technology systems.

Support Engineer, International Seller Growth

Support Engineer role at Amazon's ISG team, combining technical support with DevOps engineering to enable global seller success across Amazon's marketplaces.

Systems Development Engineer, Kuiper Enterprise Technology-Low Earth Orbit Satellites

Systems Development Engineer position at Amazon's Project Kuiper, focusing on satellite technology and enterprise systems

Support Engineer III, Global Store

Support Engineer III position at Amazon focusing on technical support and development for global store operations in Chennai, India

Support Engineer III, REALM

Support Engineer III position at Amazon's REALM team, focusing on DevOps and production support for transportation technology services.