AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions that help customers achieve their business goals. Working with AWS, the world's leading cloud platform, you'll have the opportunity to enhance your technical skills while engaging with diverse customers from startups to large enterprises.
The role follows a "follow-the-sun" model, working during daytime hours with flexible scheduling options (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday). You won't need to worry about on-call rotations or on-site customer support, allowing for better work-life balance.
Your daily responsibilities will include direct customer interaction through various channels, technical problem-solving, and collaboration with cross-functional teams. You'll work with cutting-edge technologies, including AI, cloud computing, and container orchestration tools like Docker and Kubernetes.
AWS provides comprehensive training and development opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The supportive environment encourages innovation and values diverse perspectives, making it an ideal place for professional growth.
The role requires expertise in container orchestration, Linux systems, networking protocols, and various development tools. You'll be part of AWS's Sales, Marketing, and Global Services (SMGS) organization, driving revenue and adoption across customer segments.
AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company is committed to becoming Earth's Best Employer, offering extensive knowledge-sharing and mentorship opportunities while maintaining a strong focus on work-life harmony.