Cloud Support Engineer - DevOps, Docker

AWS is the world's most comprehensive and broadly adopted cloud platform with over 200 services hosted in 30+ global regions.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - DevOps, Docker

AWS Cloud Support Engineer position offers an exciting opportunity to work with the world's leading cloud platform. As a DevOps/Kubernetes focused engineer, you'll support customers in deploying and managing containerized workloads across AWS services. You'll collaborate with a diverse range of customers, from startups to large enterprises, providing technical guidance and solutions.

The role involves deep technical problem-solving, working with container orchestration tools, and maintaining high standards of customer service. You'll be part of a global team following a follow-the-sun model, ensuring work-life balance with no on-call requirements. The position offers extensive training in cloud technologies, leadership skills, and business acumen.

Working at AWS means joining a culture of innovation where diversity is valued and continuous learning is encouraged. You'll have opportunities to grow your expertise in cloud computing, contribute to global projects, and work with cutting-edge technologies. The role provides flexibility in work arrangements and location, with options for in-office, remote, or hybrid work based on your needs.

The ideal candidate will combine technical expertise in containerization and cloud computing with strong communication skills in both Mandarin and English. You'll be supported by experienced mentors and have access to comprehensive training programs to develop your skills in AWS services, DevOps practices, and customer support excellence.

This position offers a unique opportunity to be part of AWS's mission to be Earth's most customer-centric company, while working with a global team of technical experts and having a direct impact on customer success in their cloud journey.

Last updated 19 hours ago

Responsibilities For Cloud Support Engineer - DevOps, Docker

  • Provide technical solutions and support to customers using AWS container services
  • Troubleshoot complex technical issues and find root causes
  • Work with customers using AWS Services including ECS, EKS, Elastic Beanstalk, Fargate, OpsWorks
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Develop and host training, create technical articles, and participate in AWS events

Requirements For Cloud Support Engineer - DevOps, Docker

Kubernetes
Linux
Python
Node.js
  • Experience with container orchestration tools (Docker, OpenShift, Kubernetes)
  • Linux expertise (Ubuntu, CentOS, RedHat) or Microsoft Windows Server expertise
  • Understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS)
  • Excellent communication skills in Mandarin and intermediate English proficiency
  • Experience with Web and Application Server technologies

Benefits For Cloud Support Engineer - DevOps, Docker

Medical Insurance
Dental Insurance
Vision Insurance
  • Comprehensive training and career development programs
  • Flexible work schedule (follow-the-sun model)
  • No on-call rotations required
  • Global career opportunities
  • Mentorship from experienced Amazonians

Interested in this job?

Jobs Related To Amazon Cloud Support Engineer - DevOps, Docker

Network Development Engineer

AWS Network Development Engineer position focusing on maintaining and optimizing large-scale cloud infrastructure networks.

Systems Development Engineer, AWS Launch Wizard

Systems Development Engineer role at AWS Launch Wizard team focusing on automating enterprise application deployment and infrastructure provisioning using cloud technologies.

Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Technical Support Engineer role at Amazon Robotics providing 24/7 global support for robotics facilities, requiring Unix experience and technical troubleshooting skills.

Systems Development Engineer, Region Services

Systems Development Engineer role at AWS focusing on cloud infrastructure automation and operations for Region Services team.

Quality Control Program Manager, QAQC

Lead quality control program manager role for Amazon's data center construction and operations, requiring engineering background and 5+ years of quality control experience.