Cloud Support Engineer – DevOps (Mandarin speaker)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in DevOps with Mandarin language skills to join our Premium Support team. As the world's leading cloud platform, AWS provides over 200 comprehensive services through global data centers, serving millions of customers from startups to enterprises and government agencies.

In this role, you'll be at the forefront of cloud computing technology, working directly with customers to solve complex technical challenges and optimize their AWS infrastructure. You'll handle customer cases through multiple channels, applying advanced troubleshooting techniques and providing tailored solutions. The position involves working with container technologies, particularly Kubernetes and Docker, while maintaining expertise in Linux systems and networking protocols.

The role offers significant growth opportunities through mentoring new hires, creating technical content, and collaborating with internal development teams. You'll benefit from AWS's extensive training programs and career development resources. The work environment promotes work-life harmony with flexible arrangements including remote, in-office, or hybrid options.

As part of the Premium Support team, you'll work in a follow-the-sun model, collaborating with global teams to provide 24/7 customer support without the burden of on-call duties. The position requires fluency in both Mandarin and English, allowing you to serve a diverse customer base effectively.

AWS values diversity and inclusion, offering an environment where you can learn from talented colleagues while contributing to innovative cloud solutions. The role combines technical expertise with customer service excellence, making it ideal for those passionate about cloud computing and helping others succeed with AWS technologies.