Cloud Support Engineer - ETL

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Data
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - ETL

AWS Support is seeking a Cloud Support Engineer specializing in ETL (Extract, Transform, Load) to join their Data in Transit domain team. This role combines technical expertise with customer service excellence, supporting customers who run ETL workloads and analyze large data sets using AWS services.

As a Cloud Support Engineer, you'll work with cutting-edge services like AWS Glue, Athena, and Apache Airflow, helping customers optimize their data processing workflows. The position requires strong technical skills in big data technologies, distributed computing, and ETL principles, along with excellent communication abilities to effectively support global customers.

The role offers a unique opportunity to work with leading companies building mission-critical applications on AWS. You'll be part of AWS's larger mission to drive cloud adoption and innovation while ensuring world-class customer support. The position combines hands-on technical problem-solving with opportunities for career growth through mentorship, training programs, and involvement in various initiatives beyond direct customer support.

AWS values diversity and promotes an inclusive culture where employees can thrive. The company offers comprehensive benefits, including flexible work arrangements, career development opportunities, and a supportive work environment. This role is perfect for technically skilled professionals who are passionate about cloud computing, data processing, and customer service.

Working at AWS means joining a pioneer in cloud computing that continues to innovate and shape the industry. You'll be part of a team that values continuous learning, embraces challenges, and works on solutions that impact businesses globally. The role provides a platform to develop both technical and leadership skills while contributing to AWS's mission of being Earth's most customer-centric company.

Last updated a month ago

Responsibilities For Cloud Support Engineer - ETL

  • Support customers running ETL workload or analyzing large amounts of data using AWS services
  • Work with services such as Glue, Athena, and Managed Workflows of Apache Airflow
  • Troubleshoot ETL job issues
  • Partner with Amazon Web Services teams to resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Provide technical support through various channels (phone, email, web/chat)
  • Coach/mentor new hires and develop training materials

Requirements For Cloud Support Engineer - ETL

Python
Java
Linux
  • 2+ years of experience in big data/Hadoop with excellent knowledge of Hadoop architecture
  • Ability to read Java code and basic coding/scripting in Java, Perl, Ruby, C#, and/or PHP
  • Database experience (MySQL, Oracle, NoSQL)
  • Excellent Linux/Unix system administrator skills
  • Understanding of distributed computing environments
  • Advanced SQL and query performance tuning skills
  • Understanding of ETL principles
  • Master's degree in relevant field OR Bachelor's degree with 1+ year experience

Benefits For Cloud Support Engineer - ETL

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Career development opportunities
  • Comprehensive training programs
  • Flexible work hours
  • Work-life harmony
  • Mentorship programs
  • Knowledge-sharing resources
  • Employee-led affinity groups
  • Inclusive team culture

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