Cloud Support Engineer I - Analytics, AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I specializing in Analytics to join their global support organization. This role offers an exciting opportunity to work with cutting-edge cloud technologies while supporting AWS's analytics services including Kinesis, OpenSearch, Redshift, QuickSight, Neptune, and Managed Streaming for Kafka.

As a Cloud Support Engineer, you'll be at the forefront of cloud computing technology, helping customers succeed by providing technical support and solutions across AWS's analytics portfolio. You'll work in a dynamic environment where you'll constantly learn and apply new technologies while solving complex customer challenges.

The role involves working directly with customers through various channels, troubleshooting technical issues, and providing detailed solutions. You'll have the opportunity to contribute to improving AWS services through customer feedback and develop technical content to enhance the customer experience.

Working at AWS means joining a culture that values diversity, work-life harmony, and continuous learning. The company offers extensive career growth opportunities through mentorship, employee-led affinity groups, and ongoing professional development programs. You'll be part of a global team operating on a follow-the-sun model, supporting companies ranging from startups to Global 500 enterprises.

The ideal candidate should have at least 1 year of software development or technical support experience, strong troubleshooting skills, and knowledge of database concepts and business intelligence. Experience with cloud computing, scripting languages, and security best practices is highly valued. This role requires flexibility to work on a rotational schedule, including occasional weekends.

Join AWS to be part of a team that's shaping the future of cloud computing while developing your career in a supportive, inclusive environment that celebrates diversity and innovation.