Cloud Support Engineer I (BigData)

Cloud Support Engineer I (BigData) is a role within the AWS Support Engineering team (formerly Premium Support) that provides technical assistance to customers using AWS cloud services. The job involves helping customers with their innovations through technical expertise, learning from various use cases, and providing feedback to service development teams based on customer inquiries. Key responsibilities include:

• Learning and utilizing the latest AWS technologies
• Collaborating with AWS architects and service development teams to improve AWS services based on customer support experiences
• Facilitating communication with customers during critical events
• Driving projects to improve support processes and customer technical support experiences
• Creating tutorials, technical articles, and how-to videos for the developer community
• Communicating with leading engineers worldwide

The role requires a balance of technical skills and communication skills. Engineers in this position perform advanced troubleshooting in distributed systems, big data, and machine learning-related fields. They need to have a strong curiosity and eagerness to learn about evolving AWS services.

Work environment:

• 24/7 Japanese technical support
• No night shifts required due to global team coverage
• Work-life harmony is achievable
• Freedom to use AWS services
• Opportunity to work with cloud technologies and source code
• Chance to contribute to open-source communities
• Learn about data analysis and machine learning infrastructure from the front lines
• Grow rapidly by interacting with skilled engineers worldwide
• Supportive team environment
• Direct appreciation from customers

The position is available in either Tokyo or Osaka, with working hours between 7:00 and 21:00 (8-hour shifts), including weekend rotations on a monthly fixed schedule.