Cloud Support Engineer I: Database Engineer

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join our global support team. As the world's largest cloud provider with over 200 products and services, we're looking for talented individuals to help our customers succeed in their cloud journey. In this role, you'll be at the forefront of cloud technology, acting as a 'Cloud Ambassador' across AWS products. You'll work with cutting-edge cloud computing technologies, solving complex technical problems, and helping customers optimize their AWS infrastructure.

The position involves working with a diverse range of AWS services, providing technical support through various channels including web, live chat, and telephone. You'll be responsible for troubleshooting critical issues, creating technical documentation, and contributing to the improvement of AWS services through customer feedback. The role offers significant growth opportunities, including the chance to mentor new hires and advance your career within AWS.

Working in a follow-the-sun model, you'll be part of a global team that ensures 24/7 support coverage for our customers. The position offers flexibility with a hybrid work arrangement, allowing you to work from home when in-office collaboration isn't necessary. AWS values diversity and inclusion, providing an environment where continuous learning and curiosity are encouraged.

This role requires both technical expertise and strong customer service skills. You'll receive comprehensive training, both self-paced and instructor-led, to ensure your success. The ideal candidate should have experience in system administration, networking, and cloud technologies, with the ability to communicate effectively in both Portuguese and English.