Cloud Support Engineer I: Database (French), Premium Support Team

Amazon Web Services (AWS), the world's leading cloud platform, is seeking a Cloud Support Engineer to join our global support engineering team. This role combines technical expertise with customer service excellence, focusing on helping customers maximize their AWS investment. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with over 200 AWS products and services.

The position requires both French and English language proficiency and involves solving complex technical challenges across multiple AWS services. You'll work in a dynamic environment where every day brings new opportunities to apply advanced troubleshooting techniques, contribute to the developer community through technical content creation, and drive improvements in support processes.

AWS values diversity of experience and maintains an inclusive team culture where learning and curiosity are fundamental. The role offers significant career growth opportunities through mentorship, knowledge-sharing, and professional development resources. You'll be part of a global team operating on a follow-the-sun model, ensuring 24/7 support for our worldwide customer base.

The ideal candidate will have experience in cloud/distributed computing, system administration, and programming. You'll work with cutting-edge cloud technologies while maintaining a healthy work-life balance through flexible working arrangements. This role is perfect for someone who combines technical aptitude with strong customer service skills and wants to grow their career in cloud computing while making a significant impact on AWS's global customer base.