Cloud Support Engineer I (Deployment)

Join AWS Support Engineering Team as a Cloud Support Engineer (Deployment) and be part of Amazon's cloud technology revolution. This role focuses on providing technical support for AWS cloud services, specifically in container technologies and CI/CD services. You'll work with a team that provides 24/7 Japanese language technical support across multiple time zones, eliminating the need for night shifts.

As a Cloud Support Engineer in the Deployment profile, you'll handle services related to container technology and CI/CD domains. The role involves deep technical troubleshooting, continuous learning of evolving AWS services, and direct customer interaction. You'll have the opportunity to work with AWS architects and service development teams, providing valuable feedback based on customer experiences.

The position offers a unique perspective on cloud infrastructure, with access to source code and AWS services for hands-on learning. You'll collaborate with talented engineers worldwide, contributing to both customer success and service improvements. The team structure ensures work-life harmony with well-organized handoffs between global locations.

The role requires strong technical skills in container technologies and DevOps practices, along with excellent communication abilities in both Japanese and English. You'll be part of a supportive environment that values knowledge sharing and professional growth. Working hours are flexible within 7:00-21:00, with weekend rotations scheduled monthly.

This position offers the satisfaction of directly helping customers while contributing to the evolution of AWS services. You'll be based in either Tokyo or Osaka, working in a dynamic environment that combines technical challenges with customer service excellence.