Cloud Support Engineer I (Deployment)

Amazon Web Services (AWS) is a leading cloud computing platform providing services to customers worldwide.
Tokyo, JapanOsaka, Japan
Cloud
Mid-Level Software Engineer
Hybrid
3+ years of experience
Enterprise SaaS
This job posting may no longer be active. You may be interested in these related jobs instead:
Systems Dev Engineer II, ADC2S

AWS Systems Dev Engineer role focusing on cloud computing infrastructure and EC2 platform for government customers.

Amazon Dedicated Cloud Engineer, AWS Cross Domain Operations

Cloud Engineer position at AWS Cross Domain Operations team supporting secure cloud capabilities across classified environments for U.S. Intelligence and Defense customers.

Network Development Engineer, InterDC services

Network Development Engineer role at AWS focusing on building and maintaining inter-datacenter networks and infrastructure for Amazon's global cloud platform.

ADC Engineer, S3 ADC, S3+Glacier Unique Regions

AWS Cloud Engineer position working with S3 storage solutions for government agencies, requiring TS/SCI clearance and systems administration experience.

Systems Development Engineer, AWS Cross Domain Services

Systems Development Engineer role at AWS Cross Domain Services team, focusing on operating and scaling secure cloud services for government agencies.

Description For Cloud Support Engineer I (Deployment)

Join AWS Support Engineering Team as a Cloud Support Engineer (Deployment) and be part of Amazon's innovative cloud services. This role focuses on supporting AWS container technologies and CI/CD services, helping customers achieve their technical goals. You'll work in a 24/7 Japanese-language support environment, with no night shifts required due to global coverage.

As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with over 200 AWS services across 10 technical domains. The Deployment profile specifically handles container technologies and CI/CD services. You'll have the unique opportunity to see behind the scenes of cloud operations, including access to source code, and use AWS services freely.

The role offers significant growth potential through interaction with skilled engineers worldwide and a supportive team environment. Work-life harmony is prioritized with flexible scheduling and structured handoffs between global support centers. You'll gain satisfaction from directly helping customers and contributing to AWS service improvements through feedback to development teams.

The position requires strong technical skills in container technologies and DevOps tools, along with excellent communication abilities in both Japanese and English. You'll be part of a collaborative team that values continuous learning and knowledge sharing. The role offers the chance to contribute to major IT industry transformations while maintaining a healthy work-life balance.

Benefits include working with cutting-edge technology, access to AWS services, professional development opportunities, and direct customer impact. The position is available in either Tokyo or Osaka, with a structured onboarding process and supportive team environment.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer I (Deployment)

  • Provide technical support for AWS cloud services
  • Learn and utilize latest AWS technologies
  • Collaborate with AWS architects and service development teams
  • Improve support processes and customer technical support experience
  • Create tutorials and technical articles for developer community
  • Communicate with engineers worldwide
  • Handle customer inquiries through web forms, phone, and chat

Requirements For Cloud Support Engineer I (Deployment)

Kubernetes
  • Experience in container technologies (Docker) or DevOps/orchestration/configuration management tools (Chef, Puppet, Kubernetes, Jenkins, Ansible)
  • Excellent Japanese communication skills (verbal and written)
  • Ability to handle multiple tasks simultaneously
  • English communication skills (reading and writing)
  • Ability to work 8-hour shifts between 7:00-21:00, including weekend rotations
  • Continuous learning mindset and ability to share knowledge with team

Benefits For Cloud Support Engineer I (Deployment)

Medical Insurance
Dental Insurance
Vision Insurance
  • Flexible working hours
  • Global team environment
  • Professional development opportunities
  • Access to AWS services
  • Structured work schedules

Interested in this job?