Cloud Support Engineer I (Deployment)

Join AWS Support Engineering Team as a Cloud Support Engineer (Deployment) and be part of Amazon's innovative cloud services. This role focuses on supporting AWS container technologies and CI/CD services, helping customers achieve their technical goals. You'll work in a 24/7 Japanese-language support environment, with no night shifts required due to global coverage.

As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with over 200 AWS services across 10 technical domains. The Deployment profile specifically handles container technologies and CI/CD services. You'll have the unique opportunity to see behind the scenes of cloud operations, including access to source code, and use AWS services freely.

The role offers significant growth potential through interaction with skilled engineers worldwide and a supportive team environment. Work-life harmony is prioritized with flexible scheduling and structured handoffs between global support centers. You'll gain satisfaction from directly helping customers and contributing to AWS service improvements through feedback to development teams.

The position requires strong technical skills in container technologies and DevOps tools, along with excellent communication abilities in both Japanese and English. You'll be part of a collaborative team that values continuous learning and knowledge sharing. The role offers the chance to contribute to major IT industry transformations while maintaining a healthy work-life balance.

Benefits include working with cutting-edge technology, access to AWS services, professional development opportunities, and direct customer impact. The position is available in either Tokyo or Osaka, with a structured onboarding process and supportive team environment.