Cloud Support Engineer I - Deployment/DevOps

As a Cloud Support Engineer at AWS, you'll be at the forefront of cloud technology, helping customers succeed with AWS products and services. This role focuses on Infrastructure Automation/Governance, Configuration Management, and Containerization. You'll work with technologies like AWS CloudFormation, CDK, Docker, and Kubernetes, providing technical support through various channels. The position offers opportunities for continuous learning and growth in a global, customer-facing organization.

AWS Support Engineering operates on a follow-the-sun model, supporting companies from startups to Global 500. The role requires flexibility with rotating schedules (5 days/week, including possible weekends). You'll be part of AWS's inclusive culture that values diverse experiences and backgrounds, with access to mentorship, career development resources, and employee-led affinity groups.

The ideal candidate will have experience with deployment pipelines, containerization, and system administration. You'll troubleshoot complex issues, contribute to process improvements, and help create technical content. This role combines technical expertise with customer service, requiring strong communication skills and a passion for learning new technologies.

Working at AWS means joining the world's leading cloud platform provider, where innovation is constant and customer obsession is key. The company offers a supportive environment focused on work-life harmony, professional growth, and inclusive team culture. Whether you're early in your career or bring alternative experiences, AWS values diverse perspectives and provides the resources needed to succeed in cloud computing.