Cloud Support Engineer I - Developer and Mobile Services (DMS)

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer I, you will be at the forefront of transformational technology, assisting global companies and developers in leveraging AWS services for their mission-critical applications. You'll serve as a 'Cloud Ambassador' across all cloud products, providing customers with tools and tactics to maximize their AWS investment.

The role involves working in a dynamic, customer-facing environment where you'll tackle new challenges daily. You'll be part of AWS Support Engineering, a global organization operating on a follow-the-sun model. Your responsibilities will include troubleshooting complex technical issues, collaborating with world-class engineers, and contributing to the AWS knowledge base through technical content creation.

AWS values diverse experiences and maintains an inclusive team culture. The company offers significant opportunities for mentorship and career growth, with employee-led affinity groups and ongoing learning experiences. Work-life harmony is prioritized, with flexibility built into the working culture.

This position requires strong technical troubleshooting skills, cloud computing knowledge, and the ability to communicate effectively in both English and Mandarin. You'll be working with cutting-edge technologies while helping customers understand and implement best practices for applications, servers, and networks.

The ideal candidate will join a team of passionate cloud computing professionals who believe world-class support is critical to customer success. You'll have the opportunity to work with various AWS services, including Lambda and API gateway, while contributing to the continuous improvement of AWS support processes and customer experiences.