Cloud Support Engineer I - Developer and Mobile Services (fluent in Mandarin)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I to join our Developer and Mobile Services team. This role represents an exciting opportunity to work at the forefront of cloud computing technology with the industry leader in cloud services.

As a Cloud Support Engineer, you'll be part of AWS Support team, working directly with customers to help them leverage AWS services effectively. You'll serve as a 'Cloud Ambassador,' providing technical guidance and support across AWS's comprehensive product portfolio. Your role will involve troubleshooting complex technical issues, creating technical documentation, and working closely with global engineering teams.

The ideal candidate will combine technical expertise with strong customer service skills. You'll need fluency in Mandarin to support our growing customer base in Mandarin-speaking regions. This position offers an excellent opportunity to work with cutting-edge cloud technologies while developing your technical and customer service skills.

Key responsibilities include providing technical support for AWS services, troubleshooting customer issues, writing technical documentation, and collaborating with internal teams to improve service quality. You'll also have the opportunity to work on projects that enhance support processes and customer experiences.

AWS offers a collaborative work environment with opportunities for professional growth and development. You'll be part of a global team that values diversity, continuous learning, and innovation. The company provides comprehensive benefits, including medical, dental, and vision insurance, along with mentorship programs and career advancement opportunities.

This role is perfect for someone who is passionate about cloud technology, enjoys solving complex technical problems, and wants to be part of a team that's shaping the future of cloud computing. You'll have the chance to work with a wide range of AWS services and help customers build and maintain their cloud infrastructure.

Join AWS and be part of a team that's driving innovation in cloud computing while helping customers achieve their technical goals. Your work will directly impact how businesses around the world leverage cloud technology to transform their operations.