Cloud Support Engineer I (DTS)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their global team. This role is crucial in supporting AWS's diverse customer base, from small businesses to enterprise-level organizations. You'll work with cutting-edge cloud technologies, focusing on distributed cloud infrastructure services including Data and Storage, Content delivery, and Media and Streaming technologies.

As a Cloud Support Engineer, you'll be at the forefront of customer success, providing technical support through multiple channels and developing solutions for complex technical challenges. The role requires strong technical expertise in storage systems, networking, and cloud technologies, particularly AWS services like S3, EFS, and Storage Gateway.

The position offers significant growth opportunities within AWS's innovative environment. You'll continuously learn new technologies, contribute to process improvements, and have the chance to mentor others. The team culture emphasizes diversity, inclusion, and work-life harmony, with flexible scheduling options across different time zones.

This role is perfect for someone with strong technical support background who's passionate about cloud technologies and customer service. You'll be part of AWS's mission to be Earth's Best Employer while working with the world's leading cloud platform. The position includes comprehensive professional development opportunities and the chance to work with a diverse, global team.

The role requires flexibility to work 5 days a week on a rotational basis, with schedules potentially including weekends. You'll be based in Cape Town, South Africa, contributing to AWS's global support infrastructure while helping customers leverage cloud technologies to achieve their business goals.