Cloud Support Engineer-I, GovCloud Support Team

AWS Premium Support is seeking Support Engineers to provide world-class technical assistance across their entire service portfolio. This role combines hands-on technical problem-solving with customer service excellence, requiring engineers to handle everything from basic Linux support to complex Big Data configurations. The position offers significant growth opportunities, including mentoring, tool development, and direct interaction with AWS development teams.

The role demands strong technical expertise in cloud computing, system administration, and networking, along with excellent communication skills. Engineers serve as the vital link between customers and AWS development teams, providing crucial feedback for service improvements. Working in a dynamic environment, team members enjoy comprehensive benefits, equity compensation, and a strong focus on work-life harmony.

The position features flexible scheduling across different time zones, with rotational shifts that may include weekends. AWS values diverse experiences and fosters an inclusive culture through various employee-led initiatives and ongoing learning opportunities. This is an excellent opportunity for technically skilled individuals passionate about cloud technology and customer service to join a leading innovator in cloud computing.

The compensation package is competitive and location-dependent, ranging from $71,100 to $158,900 annually, plus additional benefits and equity. AWS particularly welcomes candidates with non-traditional backgrounds and alternative experiences, demonstrating their commitment to diversity and inclusion.