Cloud Support Engineer-I, GovCloud Support Team (US)

Amazon Web Services (AWS) Premium Support team is seeking Cloud Support Engineers to provide world-class technical support across their comprehensive cloud platform. This role represents an exciting opportunity to work with cutting-edge cloud technologies while solving complex technical challenges for AWS customers.

The position involves working directly with customers to resolve technical issues ranging from basic EC2 Linux guidance to complex Big Data configuration and third-party integration challenges. Support Engineers are crucial in maintaining AWS's customer-first approach, acting as the voice of the customer to development teams, and contributing to the platform's continuous improvement.

Working at AWS means joining the world's leading cloud platform provider, where innovation is constant and the impact is global. The role offers significant growth opportunities through mentorship, knowledge-sharing, and hands-on experience with advanced technologies. Engineers can participate in various activities beyond direct support, including developing tools, mentoring new hires, creating training materials, and contributing to strategic initiatives.

The work environment promotes diversity and inclusion through employee-led affinity groups and ongoing learning experiences. AWS values work-life harmony, offering flexible schedules in a follow-the-sun support model without mandatory overtime or after-hours on-call requirements. Schedules rotate between Sunday-Thursday, Tuesday-Saturday, or Monday-Friday.

The compensation package is competitive, ranging from $71,100 to $158,900 based on geographic location, plus additional benefits including medical coverage, financial benefits, and career development resources. This role offers an excellent opportunity for those passionate about cloud technology to grow their careers while making a significant impact in the cloud computing industry.

The ideal candidate will combine strong technical abilities with excellent communication skills, bringing a customer-focused mindset and the ability to handle multiple complex tasks. This position requires 1+ years of relevant experience and offers a unique opportunity to work with leading technologies while contributing to AWS's mission of being Earth's most customer-centric company.