Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical assistance across their comprehensive cloud platform. This role combines hands-on technical problem-solving with customer service excellence, requiring expertise in cloud computing, system administration, and networking. Engineers will tackle diverse challenges, from basic Linux support to complex Big Data configurations.

The position offers significant growth opportunities, including mentoring new hires, developing training materials, and collaborating with development teams. As the voice of the customer, Support Engineers influence product development and feature improvements. The role demands strong multi-tasking abilities and excellent communication skills to serve a diverse global customer base.

Working at AWS means joining the pioneer of cloud computing, offering opportunities to work with cutting-edge technologies and leading engineers worldwide. The company provides comprehensive benefits, including competitive salary ranges from $71,100 to $158,900, equity compensation, and medical benefits. AWS values diversity, work-life harmony, and professional development, fostering an inclusive culture through employee-led affinity groups and ongoing learning experiences.

The ideal candidate will have at least 1 year of software development or technical support experience, strong troubleshooting skills, and knowledge of operating systems and networking concepts. They must be flexible to work various schedules, including occasional nights or weekends, as part of a rotational system. This role represents an excellent opportunity to grow within the world's leading cloud platform while making a significant impact on customer success.