Cloud Support Engineer-I, GovCloud Support Team (US)

Amazon Web Services (AWS) Premium Support team is seeking Cloud Support Engineers to provide world-class technical support across their comprehensive cloud platform. This role represents an exciting opportunity to work with cutting-edge cloud technologies while solving complex technical challenges for AWS customers.

The position involves working directly with customers to resolve technical issues ranging from basic EC2 Linux guidance to complex Big Data configuration and third-party integration challenges. Support Engineers are crucial in maintaining AWS's customer-first approach, acting as the voice of the customer to development teams, and contributing to the platform's continuous improvement.

Working at AWS means joining the world's leading cloud platform provider, where innovation is constant and the impact is global. The role offers significant growth opportunities through mentorship, knowledge-sharing, and hands-on experience with advanced technologies. Engineers work in a follow-the-sun model, eliminating the need for after-hours on-call duties while ensuring 24/7 customer support.

The ideal candidate will combine technical expertise with strong communication skills, being able to explain complex technical concepts clearly to diverse customers. The role requires analytical thinking, problem-solving abilities, and a passion for customer service. With a base salary range of $71,100 to $158,900 depending on location, plus comprehensive benefits, this position offers competitive compensation along with the opportunity to work on critical technical challenges at a global scale.

Key aspects of the role include developing technical solutions, writing documentation, participating in process improvement initiatives, and collaborating with global engineering teams. AWS values diversity and inclusion, offering various employee-led affinity groups and promoting a culture of continuous learning and growth. The company emphasizes work-life harmony, providing flexible scheduling options and supportive working culture.

This position is perfect for technically minded individuals who are passionate about cloud computing, customer service, and continuous learning. You'll be part of a team that shapes the future of cloud technology while helping customers achieve their technical goals. The role offers both technical depth and career growth opportunities in one of technology's most dynamic and fastest-growing sectors.